Salesforce Scale Center Feature

The Salesforce Scale Center offers an all-in-one solution to monitor Salesforce performance. It’s particularly helpful during production readiness, post-deployment evaluations, and proactive monitoring during peak usage. 

Available in all Salesforce editions, including Enterprise, Performance, and Unlimited, and in both 1P and Hyperforce environments, Scale Center makes monitoring easy for Salesforce professionals. 

Comprehensive View of Org Performance Metrics 

The Salesforce Scale Center gives a unified view of your org’s performance. You can track: 

• Failed Logins: Identifies security or network issues. 
• Concurrent Apex Errors: Monitors inefficient SOQL queries and coding issues. 
• Row Lock Errors: Tracks failed updates caused by concurrent processes. 
• Total Callout Errors: Highlights problems with external Salesforce integrations. 
• Database CPU Time and Average Request Time: Presented in easy-to-read charts. 
  
  

These features provide a snapshot of key metrics, allowing Salesforce consultants and developers to identify and address performance bottlenecks. 

Near Real-Time Performance Updates 

The Salesforce Scale Center offers near real-time performance updates on your org, helping you react quickly to any arising issues. This capability enables better handling of peak periods and ensures optimal performance. 

Actionable Insights and Recommendations 

Scale Center provides actionable insights based on real-time and historical data, helping prevent performance degradation. These recommendations assist Salesforce service cloud implementation teams in maintaining a consistent and efficient user experience.

Getting Started with Salesforce Scale Center 

To enable Scale Center: 

1. Go to Setup and search for Scale Center. 
2. Enable it by turning on the “Enable Scale Center” option. 
   
   

Once enabled, you can monitor org performance and generate reports for detailed analysis. Non-admin users can be assigned the Scale Center Standard Permission Set to access the tool. 

Once Scale Center is enabled, you can access it from the Setup menu.

You will be able to use the below mentioned features of the Scale Center.Once Scale Center is enabled, you can access it from the Setup menu. You will be able to use the below mentioned features of the Scale Center.

• Org Performance
• Performance Analysis
  
  

Also, the Scale Center Standard Permission Set is created automatically which can be assigned to the Non Admin users to be able to use Scale Center.

Org Performance Analysis Features 

With Scale Center, you can monitor a variety of metrics and generate performance analysis reports for deeper troubleshooting. Key report types include: 

• Apex Concurrency 
• Failed Logins 
• Flow Performance 
• Database Performance 
• Integration Performance 
• Row Lock and more. 
  
  

These reports enable Salesforce consultants to fine-tune system performance by providing insights into issues like database spikes and slow SOQL queries.