Community Implementation

Author

Salesforce Community Implementation

Expertise in Customer, Partner & Employee Community Clouds

Businesses nowadays are using one or the other CRM tools to maintain their sales processes. The way the businesses are changing rapidly, the ways the customers interact with companies, as well as the ways the companies interact with their partners are changing. What they need now is the right platform that can serve as an interactive bridge between businesses, customers, partners and employees. Salesforce Community Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other and the data & records they need to get work done. You can call it a portal or something else, it is an experience in itself connected to your CRM

Some important feature covered in this eBook are:

Types of Salesforce Community Cloud.
Community Cloud Licensing.
Differences between community clouds.
Building a Community Portal.
Customer Service.
Leveraging Lightning Components.
Limitations of Salesforce Community.
Get Started with Salesforce Community.

Pranshu Goyal, Director of Products at Mirekta, states: “We envision DSM to be used by every small to a medium-sized organization dealing with bad data and want to get rid of duplicates easily with no cost. We have faced issues dealing with duplicates in our organization. That inspired us to make a solution that is not only simple to use but can be used widely to make the organization’s data clean to make them more efficient and productive. We want DSM to be a solution for every organization looking for duplicate management capability better than the Salesforce out-of-the-box solution with no additional cost.”