A Step by Step Guide to Enable Service Cloud in Salesforce.

Step 1: In your Salesforce, go to account page layout and go under highlighting panel.

Step 2: Click on the setting icon of highlighted portion a pop up will appear and select field for highlight panel and then click OK.

Step 3:Click on the layout property on the top of account layout a popup will appear fill page layout name and click on the highlighting check box, then click the OK button and save this layout.

Step 4:From step 4 we will create new app with enabled service cloud for this follow some simple steps Go to Setup Build Create Apps and click on the New button to create new App.

Step 5:For type of Custom App click on console check box as it will enable service cloud.

Step 6:Fill App Label and App Name and click on next.

Step 7:Choose the logo for App and click on next.

Step 8:Select the tabs you require in your App and click on next.

Step 9:In this step you will give preference to the tab that which should be primary one and which should be subtab and then click on next.

Step 10:Select the profiles who can access this app and then click on save.

Step 11:Now Again edit this Service Cloud app, in the choose list placement block, Select pinned to left. List are always visible and set its width to 40 percent and click on save.

Step 12:You can open this console by clicking Service Cloud App in the top right of your Salesforce application.

Desired Output: This is how the App will look like.

That’s pretty much it. Easy isn’t it!

So these were the basics of the salesforce service cloud console- How to Enable Guide, but there are lot more questions like, benefits of using salesforce service cloud, how do I use salesforce service cloud ?, what is the difference between salesforce service cloud and sales cloud?, What is the license cost for salesforce service cloud?