Smarter Patient Care Starts with Connected, AI-Powered Systems
Mirketa helps healthcare organizations unify patient data, streamline care coordination, and activate AI — all within HIPAA-compliant, Salesforce-powered workflows that your clinical and operations teams can actually use.
The Real Problems Slowing Down Healthcare Organizations
These are not technology problems. They are operational problems that the right technology — properly implemented — can solve. Here is what we hear from healthcare leaders every day.
Disconnected EHR, CRM, and Scheduling Systems
Your EHR holds clinical data. Your CRM holds patient relationships. Your scheduling system holds appointments. None of them talk to each other — so care coordinators spend their day copying data between systems instead of coordinating care.
Discharge Planning Takes 24–48 Hours
Manual discharge coordination — verifying insurance, arranging follow-up appointments, coordinating pharmacy, and scheduling post-acute care — takes 24 to 48 hours when done by phone and email. That delay creates readmission risk and ties up beds that other patients need.
Referral Management by Phone and Fax
Most healthcare organizations still route referrals through phone calls and faxes. There is no tracking, no confirmation, no audit trail, and no way to know if a referral was received or acted on. Patients fall through the cracks and your team has no visibility.
HIPAA and HITECH Compliance Pressure
Every data integration, every patient portal, every AI model that touches patient data needs to be HIPAA-compliant. Most technology vendors do not understand healthcare compliance deeply enough — which means your IT and legal teams spend more time reviewing vendor contracts than building solutions.
Staff Burnout from Administrative Overload
Nurses, care coordinators, and case managers spend more time on administrative tasks than on patient care. Documentation, prior authorizations, referral tracking, discharge coordination — all of it lands on clinical staff who trained to care for patients, not manage workflows. The result is burnout, turnover, and worse patient outcomes.
How We Solve These Problems — Practically
Five proven solutions built specifically for healthcare organizations — each one addressing a real operational challenge with measurable outcomes.
Salesforce Health Cloud Implementation with EHR Integration
We implement Salesforce Health Cloud and connect it directly to your EHR — Epic, Cerner, Meditech, or others — using HL7 FHIR APIs. Care coordinators get a single, unified patient view that combines clinical data from the EHR with relationship and engagement data from Salesforce. No more switching between systems. No more copying data by hand.
AI-Powered Care Coordination Agent
Our AI Care Coordination Agent automates the discharge planning workflow — verifying insurance eligibility, scheduling follow-up appointments, coordinating pharmacy, and routing post-acute care referrals — all without clinical staff picking up the phone. What used to take 24 to 48 hours now takes under 6 hours. Clinical staff stay focused on patients. The AI handles the coordination.
AI Referral System with Salesforce
We replace phone and fax referral workflows with an intelligent, trackable referral system built on Salesforce. AI matches patients to the right specialist based on availability, location, insurance, and clinical criteria — and scores each routing decision with a confidence rating. Care coordinators review and approve. Every referral is tracked, confirmed, and auditable. Patients no longer fall through the cracks.
Patient Engagement Portals on Salesforce Experience Cloud
We build HIPAA-compliant patient portals on Salesforce Experience Cloud that give patients secure access to their care plans, appointment scheduling, messaging with care teams, and health education resources. Portals integrate with your EHR for real-time clinical data and with your billing system for payment and insurance information — all in one place that patients can access from any device.
Elixir EHR — Mirketa's ONC-Certified, HIPAA-Certified EHR
Elixir is Mirketa's own electronic health record product — ONC-certified and HIPAA-certified — built for organizations that need full clinical documentation alongside patient engagement and care coordination. Unlike standard Salesforce Health Cloud, Elixir is a complete clinical EHR. It can be deployed standalone or integrated with Salesforce Health Cloud to give your organization both clinical and CRM capabilities in a single connected system.
Regional Health System Cuts Discharge Time by 87%
A regional health system with 8 hospitals and 40+ care coordinators was spending an average of 42 hours on each discharge coordination workflow. Manual insurance verification, phone-based referral routing, and disconnected scheduling systems meant patients waited — and readmission rates were above the national average.
Mirketa implemented Salesforce Health Cloud with Epic FHIR integration and deployed the AI Care Coordination Agent. Within 90 days of go-live, discharge planning time dropped from 42 hours to under 6 hours. Readmission rates fell by 38% in the first quarter.
Before Mirketa, our care coordinators were spending most of their day on the phone verifying insurance and chasing referrals. Now the AI handles all of that automatically, and our team can focus on the patients who actually need human attention. Our discharge times have dropped dramatically and our HCAHPS scores have improved every quarter since go-live.
The Platforms Behind Every Healthcare Solution We Build
We work with the technology your organization already has — and connect it in ways that actually work in a HIPAA-regulated environment.
Salesforce Health Cloud
Care coordination, patient engagement, and case management on the world's leading CRM platform
Epic EHR
HL7 FHIR API integration connecting clinical data to Salesforce and Elixir workflows
Cerner / Oracle Health
Bi-directional clinical data integration using HL7 FHIR R4 and legacy HL7 v2 messaging
Elixir EHR
Mirketa's own ONC-certified, HIPAA-certified EHR — standalone or integrated with Health Cloud
AWS
HIPAA-eligible cloud infrastructure for healthcare data storage, AI model hosting, and analytics
Microsoft Azure
Azure Health Data Services, FHIR Server, and Azure AI for healthcare analytics and NLP
HL7 FHIR
FHIR R4 integration layer connecting EHRs, payers, and care coordination platforms
MuleSoft
Integration middleware for connecting healthcare systems, payers, and third-party platforms
Our Own ONC-Certified EHR — Built for the Modern Healthcare Organization
Elixir is not a third-party product we resell. It is Mirketa's own electronic health record — ONC-certified and HIPAA-certified — built for healthcare organizations that need full clinical documentation alongside patient engagement and care coordination in a single connected system.
ONC Certified & HIPAA Certified
Meets all ONC Health IT Certification Program requirements and HIPAA technical safeguards
Native Salesforce Health Cloud Integration
Elixir connects directly to Salesforce Health Cloud — clinical data and CRM data in one unified view
Full Clinical Documentation
SOAP notes, care plans, medication management, lab results, and clinical decision support
AI-Powered Clinical Workflows
Automated prior authorization, clinical decision support, and care gap identification built in
What Healthcare Leaders Say About Working with Mirketa
Trusted by CMOs, CNOs, IT Directors, and Care Operations leaders across hospital systems, health plans, and specialty practices.
Frequently Asked Questions
Honest answers to the questions healthcare IT leaders, CMOs, and care operations teams ask most about Salesforce Health Cloud, AI care coordination, and HIPAA compliance.
Book a Healthcare AI Demo
Schedule a 30-minute demo with a Mirketa healthcare specialist. We will walk you through the AI Care Coordination Agent, Salesforce Health Cloud capabilities, and Elixir EHR — and show you what is possible for your organization specifically.
Call Us
+1 (720) 432-0400
Email Us
healthcare@mirketa.com
HIPAA Compliant
All communications handled under BAA
Response Time
We respond within 1 business day
Request a Healthcare AI Demo
Tell us about your care coordination challenge and we will get back to you within 24 hours.
Ready to Transform Patient Care with AI and Salesforce?
From Salesforce Health Cloud implementation and EHR integration through AI care coordination, intelligent referral management, and Elixir EHR — Mirketa delivers end-to-end healthcare technology solutions that are HIPAA-compliant, clinically sound, and operationally practical.