Keep Workday Reliable, Secure, and Evolving Without Growing Headcount
SLA-backed Workday Support & Managed Services across HCM, Financial Management, Adaptive Planning, Payroll, Time & Absence, Talent, Recruiting, Learning, Spend, Prism Analytics, and Extend. Our onshore–offshore model delivers local-time responsiveness for critical issues and cost-efficient offshore execution for enhancements.
Five Reasons Companies Choose Mirketa for Workday Support
We don't just keep the lights on we help your Workday investment deliver measurable business outcomes every quarter.
Lower TCO with Global Delivery
Onshore leads P1/P2 response; offshore squads handle P3/P4 and enhancement sprints typically 20–40% lower run-costs than fully onshore teams, without sacrificing quality or responsiveness.
Full-Stack Workday Expertise
Certified consultants across every Workday module: HCM, Financials, Adaptive Planning, Payroll, Time & Absence, Recruiting, Talent, Learning, Spend/Sourcing, Prism Analytics, and Extend.
Release Ready, Always
Impact analysis, sandbox validation strategy, and automated regression packs for every bi-annual Workday release so you adopt new features confidently and on schedule.
Security & Compliance First
SoD/role design, privacy controls, audit-ready change management, and data governance embedded in every engagement. We support SOX, HIPAA, and industry-specific compliance requirements.
KPI-Driven Operations
Monthly scorecards link throughput to business KPIs time-to-hire, payroll accuracy, close cycle time, forecast accuracy, and user satisfaction so you always know the value you're getting.
Seamless COE Integration
Mirketa blends with your internal Workday COE, providing surge capacity, specialized module expertise, and structured knowledge transfer without disrupting your existing team dynamics.
Everything Included in Your Workday Managed Services Engagement
A structured, comprehensive service that covers the full run-and-improve lifecycle of your Workday platform.
End-User & Admin Support (L1–L3)
- L1: Intake, triage, knowledge base, and guided self-service
- L2: Functional and config support for business processes, security/roles, eligibility rules, and validations
- L3: Technical changes and integrations Studio/EIB/PECI, REST/SOAP, Prism pipelines, Extend apps, and reporting
- SLA-tracked tickets with priority-based routing and escalation paths
- Dedicated support portal with real-time ticket visibility
Enhancements & Mini-Projects
- Process tweaks, business process steps/conditions, notifications, and localized rules
- New integrations/spokes, data loads, migration assistance, and Extend components
- Reports, dashboards, discovery boards, and variance/forecast packs
- Agile sprint-based delivery with backlog management and prioritization
- Rollover capacity for unused enhancement hours
Release & Change Management
- Release preview impact assessments and feature enablement roadmap
- Automated regression suites for critical flows (HCM, Payroll, Financials, Adaptive)
- CAB governance, cutover runbooks, and hypercare support
- Sandbox strategy and phased rollout planning
- Post-release monitoring and rapid defect resolution
Governance & Continuous Improvement
- Monthly KPI scorecards linking throughput to business outcomes
- Quarterly roadmap reviews and capacity planning sessions
- KEDB (Known Error Database), SOPs, and self-help article library
- Proactive health checks and optimization recommendations
- Executive reporting and stakeholder communication cadence
Our Onshore–Offshore Model Gives You the Best of Both Worlds
Local responsiveness for critical issues. Cost-efficient execution for enhancements. Structured handover rituals that ensure nothing falls through the cracks.
Client Time Zone Critical Response
- Leads P1/P2 incident response and escalation management
- Stakeholder communications and executive updates
- CAB governance and change approval facilitation
- UAT facilitation and business sign-off coordination
- Sprint planning, backlog grooming, and roadmap sessions
- Client relationship management and QBRs
Overnight Execution Cost-Efficient Scale
- Executes P3/P4 tickets and enhancement backlog items
- Test automation build-out and regression suite maintenance
- Data loads, migration assistance, and integration development
- Documentation, SOPs, and knowledge base articles
- Prism pipeline builds and Extend app development
- Overnight progress delivered for morning review
Handover Rituals That Ensure Continuity
Transparent Pricing Tiers for Every Scale of Workday Operation
Indicative pricing based on typical engagements. Final pricing is confirmed after a discovery session based on your module mix, volumes, and SLA requirements.
- Up to 120 hrs/month (shared pod)
- P1/P2 response during business hours
- P3/P4 tickets and enhancements
- Bi-annual release impact assessment
- Monthly KPI scorecard
- ServiceNow/Jira ticketing
- 160–240 hrs/month (hybrid pod)
- P1/P2 extended coverage + on-call
- P2–P4 tickets and enhancements
- Automated regression suites
- Quarterly roadmap reviews
- Dedicated onshore lead
- CAB governance support
- 240–400 hrs/month (dedicated pod)
- 24×7 P1/P2 critical coverage
- P1–P4 + full regression packs
- Peak-period flex capacity
- Executive QBRs and roadmap
- Dedicated architect and PM
- Full SDLC for Extend/integrations
SLA Response & Resolution Targets
| Priority | Description | Silver Response | Silver Resolution | Gold Response | Gold Resolution | Platinum Response / Resolution |
|---|---|---|---|---|---|---|
| P1 | Critical outage / major payroll or close blockage | 30 min | 8 hrs | 15 min | 6 hrs | 15 min / 4 hrs |
| P2 | High impact with workaround (time-bound) | 2 hrs | 24 hrs | 1 hr | 12–16 hrs | 30 min / 12 hrs |
| P3 | Standard issues / minor defects | 8 hrs | 3–5 days | 4 hrs | 2–3 days | 4 hrs / 1–2 days |
| P4 | Enhancements / requests | 8 hrs | As scheduled | 4 hrs | As scheduled | 4 hrs / As scheduled |
SLAs are adjusted to your geography and workflow mix. Targets above are common baselines and will be finalized after discovery.
Deep Scope Across Every Workday Module
Our certified consultants cover the full Workday product suite from core HCM to advanced analytics and low-code applications.
HCM & Security
- Business processes, roles, eligibility, and delegations
- Supervisory and position org management
- Compensation & benefits: merit cycles, OE, vendor EDI, ACA compliance
- Recruiting & Talent: career site, offers, CRM, skills cloud
- Learning: content libraries, campaigns, and completions
Time, Absence & Payroll
- Accruals, calendars, and device/scheduler integrations
- Payroll handoffs and PECI/PICOF integrations
- Earnings, deductions, taxes, retro/proration, and parallel runs
- Banking, filings, and year-end processing
- Multi-country payroll coordination
Financial Management Core
- FDM design and worktag management
- P2P (Procure-to-Pay) and O2C (Order-to-Cash) processes
- R2R (Record-to-Report) and period close management
- Projects and grants accounting
- Reconciliations and financial reporting
Spend & Sourcing
- Procurement and supplier management
- Expense reporting and policy enforcement
- Sourcing events and contract management
- Inventory and asset management
- Banking and treasury operations
Planning Models
- Workforce planning and headcount modeling
- OpEx and CapEx budget models
- Revenue and sales planning
- Rolling forecast configuration
- Variance analysis and commentary workflows
Actuals & Reporting
- Actuals integration from Workday Financials and HCM
- Forecast accuracy tracking and KPI dashboards
- Discovery boards and management reporting packs
- Scenario modeling and what-if analysis
- Adaptive release management and feature enablement
Prism Analytics
- Certified datasets and pipeline builds
- Blended HR and finance operations dashboards
- External data source integration
- Discovery boards and composite reports
- Prism release impact management
Reporting & BI
- Advanced, matrix, and composite report builds
- Calculated fields and custom report types
- Dashboard design and distribution
- External BI integration (Tableau, Power BI, Snowflake)
- Data governance and access controls
Workday Extend
- L2/L3 support for existing Extend apps
- New low-code app development and enhancements
- Secure SDLC practices and code reviews
- Test frameworks and release packaging
- Integration with core Workday modules
Integrations
- Studio, EIB, and PECI/PICOF integration support
- REST/SOAP API development and maintenance
- Middleware integration (Boomi, MuleSoft, Celigo)
- Third-party system connections (ADP, Ceridian, Okta, Salesforce)
- Integration monitoring and error resolution
From Contract to Steady-State in 2–4 Weeks
A structured onboarding process that minimizes disruption and gets your team up and running fast.
Enterprise-Grade Tooling for Every Aspect of Workday Support
ITSM & Collaboration
ServiceNow or Jira for intake, SLA tracking, and audit trail. Teams/Slack for real-time communication and escalation.
Testing & Regression
Automated regression suites for payroll, financials, and HCM core. Smoke tests per release with documented test cases.
CI/CD & DevOps
Versioning and deployment pipelines for Studio, Extend artifacts, and integrations. Structured release management.
Knowledge Management
SOPs, KEDB, playbooks, and self-help articles to increase ticket deflection and empower end-users.
Choose the Model That Fits Your Workday Operations
Flexible engagement structures designed to match your team size, budget, and support requirements.
Ticket-Based
Predictable monthly bundles with rollover for P3/P4 tickets. Ideal for organizations with stable, lower-volume support needs.
Capacity-Based
Dedicated onshore + offshore pod sized to your SLA and backlog. Best for organizations with complex, multi-module Workday environments.
Hybrid
Fixed base for run-support with sprint add-ons for mini-projects. Combines predictability with flexibility for growing organizations.
Add-Ons
24×7 critical cover, regression automation build-out, peak-period flex capacity, and dedicated architect for strategic initiatives.
Built on 13+ Years of Workday Delivery Excellence
Mirketa has been a trusted Workday partner since the platform's early days. Our team of 200+ certified consultants has delivered 150+ implementations and managed services engagements across healthcare, manufacturing, financial services, nonprofits, and technology companies.
Workday Services Partner
Recognized partner with certified expertise across all major Workday modules.
Everest Group Peak Matrix
Recognized in Everest Group's Peak Matrix for Workday services delivery.
Security & Compliance
SOX, HIPAA, and industry-specific compliance embedded in every engagement.
Global Delivery
Onshore–offshore model with offices in USA, India, and global coverage.
What Our Workday Managed Services Clients Say
"Mirketa's managed services team feels like an extension of our own HR technology team. They handle our bi-annual releases flawlessly, and their onshore lead is always available when we need escalation. We've reduced our run costs by about 30% compared to our previous fully onshore model."
"We brought Mirketa in to stabilize our Workday Financials environment after a rocky go-live. Within 60 days, they had resolved our backlog, built regression automation, and set up governance we didn't have before. The Gold tier has been the right fit for our complexity."
"Our Workday Adaptive Planning environment was barely being used after implementation. Mirketa's managed services team rebuilt our models, integrated actuals from Financials, and trained our FP&A team. Now we run rolling forecasts every month with confidence."
Frequently Asked Questions About Workday Managed Services
Answers to the questions we hear most often from Workday customers evaluating managed services.