Discover
We map your customer personas, sales and service journeys, KPIs (win-rate, AHT, NPS), and CPQ requirements. No assumptions — we document what your teams actually need before any configuration begins.
Weeks 1–2 Oracle CX Certified Partner
Create Connected Customer Experiences with Oracle CX Consulting
Mirketa delivers Oracle CX consulting and development across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Commerce — integrated end-to-end with Oracle ERP, HCM, and EPM for a complete lead-to-cash architecture.
Oracle Cloud CX Partner
Sales, Service, CPQ & Commerce
ERP / HCM / EPM Integration
15+ Years Oracle Experience
Oracle CX Command Centre
Live
35%
Faster Quote Cycle
25%
Higher Lead Conversion
20%
Lower AHT
Sales Cloud
Pipeline: 847 Opportunities
Service Cloud
AHT: 4.2 min avg
CPQ Cloud
Quotes: 124 active
Marketing Cloud
Campaigns: 18 live
Oracle CX Technology Ecosystem
0+
Oracle CX Implementations Delivered
0%
Faster Quote-to-Cash Cycles with CPQ
0%
Higher Lead Conversion via CX Activation
0+
Years Oracle CX Consulting Experience
Oracle CX Services
Oracle CX Consulting & Development Services
From Oracle CX strategy and experience design through to development, integration, and managed services — our Oracle CX consultants cover the full implementation lifecycle across every Oracle CX Cloud product.
Oracle CX Strategy & Experience Design
We design your Oracle CX architecture from the ground up — customer data model, identity resolution, consent management, segment strategy, and end-to-end journey mapping across Sales, Service, and Marketing.
Oracle CX License & Subscription Consulting
Right-size your Oracle CX module selection before you commit. We conduct usage audits, ROI and TCO forecasting, and module fit analysis — so you only license what your business actually needs.
Oracle CX Development & Integration
Custom extensions built with VBCS, REST/SOAP APIs, event orchestrations, and OIC-powered data pipelines. We connect Oracle CX to ERP, HCM, EPM, and third-party systems for a unified lead-to-cash architecture.
Oracle CPQ Cloud Implementation
End-to-end Oracle CPQ configuration — pricing rules, approval workflows, guided selling, and ERP order orchestration. We reduce quote cycle times and eliminate pricing errors that cost revenue.
Oracle CX Analytics & Reporting
OTBI and BIP dashboards, campaign performance reporting, and customer analytics pipelines. We give your sales, service, and marketing leaders the real-time visibility they need to act on CX data.
Oracle CX Managed Services & Support
SLA-backed Oracle CX managed services covering quarterly update governance, automated regression testing, admin support, performance tuning, and continuous enhancement — so your CX environment never falls behind.
Sample Outcomes
Real Results from Oracle CX Implementations
-
35% Faster Quote-to-Cash Cycle
Oracle CPQ rules and guided selling eliminated manual pricing errors and approval bottlenecks, cutting quote cycle time by 35% for a manufacturing company with 2,000+ SKUs.
35% reduction in quote cycle time -
25% Higher Lead Conversion
First-party data activation via Oracle Marketing Cloud and CX audience segmentation improved lead-to-opportunity conversion by 25% for a B2B technology company.
25% improvement in lead conversion -
20% Lower Average Handle Time
Omnichannel service orchestration in Oracle Service Cloud gave agents a unified customer view — reducing average handle time by 20% and improving first-contact resolution.
20% reduction in AHT -
Unified Lead-to-Cash Architecture
OIC integration connecting Oracle Sales Cloud, CPQ, and Cloud ERP eliminated manual order entry and gave finance real-time revenue visibility from the moment a quote was accepted.
100% automated order-to-ERP sync
Before vs. After: Oracle CX Impact
Quote Cycle Time
Lead Conversion Rate
Service Agent Handle Time
Results based on anonymized Oracle CX client engagements across manufacturing, technology, and distribution sectors. Individual results may vary based on scope and data readiness.
Oracle CX Product Coverage
Oracle CX Cloud Products We Implement
Our Oracle CX consultants are certified across the full Oracle Customer Experience Cloud suite — from Sales and Service through CPQ, Marketing, and Commerce.
Oracle Sales Cloud
Lead-to-opportunity management, territory planning, quota management, and AI-assisted pipeline forecasting for B2B sales teams.
Oracle Service Cloud
Omnichannel case management, knowledge base, field service, and agent desktop configuration for service teams handling complex B2B and B2C interactions.
Oracle CPQ Cloud
Configure-Price-Quote implementation with complex pricing rules, discount approval workflows, guided selling, and ERP order orchestration for high-volume quote environments.
Oracle Marketing Cloud
Campaign management, audience segmentation, first-party data activation, and cross-channel journey orchestration for B2B and B2C marketing teams.
Oracle Commerce Cloud
B2B and B2C commerce catalog design, checkout configuration, pricing, promotions, and integration with Oracle ERP for real-time inventory and order management.
Agile Delivery
Our Oracle CX Implementation Methodology
We follow a structured, agile Oracle CX delivery approach that keeps your sales, service, and marketing teams involved at every stage — from persona discovery to post-go-live optimization.
Design
User stories, UX flows, data contracts, CPQ rulesets, and integration architecture are designed and validated with your team before configuration starts.
Weeks 3–5Build
Oracle CX configuration, VBCS extensions, OIC integrations, and CPQ rules are built using agile sprints — with working demos at the end of each sprint for your team to review.
Weeks 6–12Validate
Unit testing, SIT, and UAT with your sales, service, and marketing teams. CPQ rule validation and OIC integration testing before go-live sign-off.
Weeks 13–15Go-Live & Hypercare
Managed cutover with hypercare support. Our team is on hand during the first sales cycle, service peak, and campaign launch to ensure everything performs as designed.
Week 16Improve
Post-go-live A/B testing, CPQ rule refinements, campaign optimization, and quarterly Oracle update governance — so your CX environment keeps pace with your business and Oracle's release calendar.
Ongoing
ERP & CX Integrations
Connecting Oracle CX to Your Enterprise Systems
Oracle CX is most powerful when it is connected to your ERP, HCM, and EPM systems. We build the integrations that give your sales, service, and finance teams a single source of truth — from first contact to closed revenue.
Oracle Cloud ERP (Lead-to-Cash)
Quotes and orders sync from Oracle CPQ to Oracle Cloud ERP via OIC — giving finance real-time revenue recognition and inventory visibility from the moment a deal closes.
Oracle HCM (Territory & Quota)
Sales territory assignments and quota data flow from Oracle HCM into Oracle Sales Cloud — keeping compensation, territory, and CRM data in sync without manual uploads.
Oracle EPM (Revenue Planning)
Closed-won pipeline data from Oracle Sales Cloud feeds Oracle EPM planning models — giving FP&A teams a real-time view of revenue forecast vs. plan.
Third-Party & Hybrid Architectures
We support hybrid CX architectures with native Oracle connectors and CDP integrations — so you can keep your existing marketing stack while adding Oracle CX capabilities where they deliver the most value.
Oracle Analytics & OTBI Reporting
CX data published to Oracle Analytics Cloud, OTBI dashboards, and BIP reports — giving your leadership team real-time visibility into pipeline, service performance, and campaign ROI.
Technology Ecosystem
Platforms We Connect
Oracle Sales Cloud
Oracle Service Cloud
Oracle CPQ Cloud
Oracle Marketing Cloud
Oracle Cloud ERP
Oracle OIC
Oracle VBCS
Oracle Analytics
Oracle Commerce
Why Mirketa
What Makes Our Oracle CX Practice Different
We have been implementing Oracle CX for over 15 years. Here is what that experience means for your project.
Journey-First Oracle CX Delivery
We design Oracle CX implementations around your customer journeys — not around what the software can technically do. Every configuration decision is traced back to a specific persona, journey stage, and KPI. The result is an Oracle CX environment your teams actually use.
Oracle Quarterly Update Expertise
Oracle releases CX updates every quarter. Most clients struggle to keep pace. Our managed services team handles quarterly update impact assessment, regression testing, and model validation — so your Oracle CX environment never falls behind Oracle's release calendar.
Onshore-Offshore Oracle CX Model
Senior onshore Oracle CX consultants lead every engagement. Our offshore development team handles configuration and build work — giving you enterprise-grade Oracle CX quality at a cost structure that works for mid-market and enterprise clients alike.
Industries We Serve
Oracle CX Consulting Across Every Sector
Our Oracle CX implementations span manufacturing, financial services, technology, distribution, and more — each with industry-specific sales processes, service models, and CPQ requirements.
Manufacturing
Complex CPQ with BOM-based pricing, dealer portal configuration, and ERP order orchestration.
Financial Services
Relationship banking CRM, wealth management portals, and compliance-aware service cloud configuration.
Healthcare
Patient engagement portals, referral management, and HIPAA-aware CX configuration on Oracle Service Cloud.
Technology & SaaS
ARR/MRR pipeline management, subscription CPQ, and customer success integration on Oracle Sales Cloud.
Retail & E-Commerce
Oracle Commerce Cloud implementation, B2C journey orchestration, and loyalty program integration.
Distribution & Wholesale
Account hierarchy management, rebate tracking, and territory-based CPQ for wholesale distributors.
Education
Student recruitment CRM, alumni engagement, and admissions journey automation on Oracle CX.
Professional Services
Project-based CPQ, utilization-aware service cloud, and client portal configuration for consulting firms.
Client Testimonials
What Sales and Service Leaders Say About Our Oracle CX Work
FAQ
Oracle CX Consulting — Frequently Asked Questions
Answers to the questions sales, service, and IT leaders ask most often before starting an Oracle CX project.
Yes. Oracle CX integrates natively with Oracle Cloud ERP via Oracle Integration Cloud (OIC). Quotes and orders sync from Oracle CPQ to Oracle Cloud ERP — giving finance real-time revenue recognition and inventory visibility from the moment a deal closes. We build and maintain these OIC integrations as part of every Oracle CX implementation.
Yes. We support hybrid Oracle CX architectures with native Oracle connectors and CDP integrations — so you can keep your existing marketing stack while adding Oracle CX capabilities where they deliver the most value. Many clients run Oracle Sales Cloud and Service Cloud alongside their existing marketing automation platform during a phased migration.
Oracle CPQ (Configure-Price-Quote) Cloud is for companies that sell complex, configurable products or services where pricing depends on multiple variables — product configuration, volume, customer tier, discount approval levels, and contract terms. If your sales team spends significant time on manual quote creation, pricing errors, or approval delays, Oracle CPQ is likely the right solution. We implement Oracle CPQ with guided selling, complex pricing rules, and direct ERP order orchestration.
A focused Oracle Sales Cloud or Service Cloud implementation typically takes 12–16 weeks from kickoff to go-live. Oracle CPQ implementations run 14–20 weeks depending on pricing model complexity. Full Oracle CX suite implementations (Sales + Service + CPQ + Marketing) are typically phased over 6–12 months. We provide a detailed project timeline during the discovery phase — before any contracts are signed.
Our Oracle CX managed services cover quarterly update impact assessment and regression testing, admin support, performance tuning, CPQ rule maintenance, OIC integration monitoring, and continuous enhancement. Oracle releases CX updates four times per year — each update requires validation against your custom configurations and extensions. Our team handles this proactively so your sales and service teams are never surprised by a broken workflow after an update.
Yes. We build custom Oracle CX extensions using Visual Builder Cloud Service (VBCS) — Oracle's low-code development platform for extending Oracle Cloud applications. VBCS extensions are upgrade-safe and maintained independently of Oracle's core application updates, which means your customizations survive quarterly updates without breaking. We also build REST and SOAP API integrations and event-driven orchestrations for more complex CX customization requirements.
Absolutely. Many of our engagements are with companies that implemented Oracle CX years ago and have outgrown their original design. We conduct an Oracle CX health assessment to identify configuration gaps, outdated CPQ rules, integration failures, and adoption issues — then prioritize improvements based on the business impact they will deliver.
Get in Touch
Talk to an Oracle CX Consultant
Whether you are starting a new Oracle CX implementation, improving an existing deployment, or evaluating Oracle CX licensing — our team is ready to help. Schedule a 15-minute discovery call and we will come prepared with questions, not a sales deck.
Oracle CX Discovery Call15-minute scoping session — no obligation
Response TimeWithin 1 business day
Senior Consultant EngagementEvery call is with a certified Oracle CX consultant
Schedule Your Oracle CX Discovery Call
Tell us about your Oracle CX project and we will match you with the right consultant.
Ready to Transform Your Oracle CX Environment?
Speak with a certified Oracle CX consultant today. Whether you are planning a new implementation, improving an existing deployment, or evaluating Oracle CX licensing — we are ready to help.