Keep Oracle Fusion Running Flawlessly at a Fraction of the Cost

Mirketa's Oracle Fusion managed support covers four pillars: (1) End-user support (L1–L3) from basic triage to technical support for OIC integrations, VBCS/APEX extensions, and OTBI/BIP reporting; (2) Enhancements and minor projects UX changes, new reports, workflow automations, and cross-pillar integrations; (3) Release and change management quarterly Oracle update impact analysis, automated regression testing, and go-live runbooks; (4) Governance and quality SLA tracking, CSAT, KPI scorecards, SoD reviews, and audit support.

All services are delivered via a dedicated onshore–offshore pod with defined SLAs and monthly reporting.

Oracle Premium Support (from Oracle directly) provides access to Oracle's support portal, patches, and documentation. Oracle Managed Services from a partner like Mirketa goes further providing a dedicated team that handles day-to-day operations, enhancements, release readiness, user support, integrations, and governance reporting.

Managed services replace or augment your internal IT team and are typically 30–50% more cost-effective than building a fully onshore team. You get named consultants, defined SLAs, sprint-based delivery, and monthly KPI reporting not just a support ticket queue.

Mirketa's follow-the-sun model assigns P1/P2 critical incidents to onshore consultants who provide local-time responsiveness in your timezone. Non-critical tickets, enhancements, development, and testing are handled offshore to drive cost savings typically 30–50% lower than a fully onshore team.

Both teams operate from a shared ITSM platform (ServiceNow or Jira) with full audit trails, shared playbooks, and a single point of contact for your team. Handoffs are structured and documented so nothing falls through the cracks.

SLAs vary by tier and priority. Typical targets: P1 critical 1-hour response, 4-hour resolution; P2 high 2-hour response, 8-hour resolution; P3 medium 4-hour response, next business day resolution; P4 low next business day response, agreed sprint delivery.

All SLA adherence is tracked in the ITSM platform and reported in monthly scorecards. Mirketa's current SLA adherence rate across all clients is 99%+.

Mirketa's release readiness process covers the full quarterly update lifecycle: (1) Impact analysis we review Oracle's release notes against your configurations and customizations to identify risks; (2) Automated regression testing we run regression packs on critical business paths in a sandbox environment; (3) Defect management any issues found are triaged, prioritized, and resolved before go-live; (4) Change enablement we prepare user communications and training materials for significant UI or process changes; (5) Go-live runbook and hypercare structured cutover with a dedicated support window post-update.

This process ensures your Oracle Fusion environment stays current without disrupting operations or requiring your internal team to manage the complexity.

Yes. Mirketa's L3 support team includes Oracle Integration Cloud (OIC) specialists who handle integration monitoring, failure alerts, break-fix, and new integration development. We support connections between Oracle Fusion and systems such as Salesforce, SAP, Workday, ADP, banking platforms, and custom applications via REST/SOAP APIs and OIC.

Our observability layer includes integration monitors and failure alerts so issues are detected proactively often before your users notice them.

Mirketa supports all major Oracle Fusion Cloud modules: ERP (Financials, Procurement, Projects, Fixed Assets), HCM (Core HR, Payroll, Talent Management, Time & Absence, Journeys), CX (Sales, Service, CPQ, Marketing, Configure Price Quote), EPM (Planning & Budgeting, Financial Close, Narrative Reporting, Profitability), and SCM (Inventory, Order Management, Manufacturing, Warehouse Management).

Cross-pillar integrations via Oracle Integration Cloud (OIC), OTBI/BIP/Smart View reporting, and VBCS/APEX extensions are also covered under managed support.

Mirketa's standard onboarding takes 2–4 weeks. This includes environment documentation, playbook creation, ITSM setup (ServiceNow or Jira), team introductions, and knowledge transfer from your current team or vendor.

For urgent transitions such as an expiring contract or a vendor that has given notice we can accelerate onboarding to 1–2 weeks with a dedicated transition squad. We have a structured transition methodology that minimizes risk during the handover period.

Mirketa offers three engagement models: (1) Ticket-based a predictable monthly bundle with rollover for P3/P4 tickets, ideal for stable lower-volume environments; (2) Capacity-based a dedicated onshore–offshore pod sized to your backlog and SLAs, best for organizations with ongoing enhancement needs; (3) Hybrid a fixed base for run-support with sprint add-ons for mini-projects, ideal for predictable costs with occasional burst capacity.

Optional add-ons available across all models: 24×7 critical cover, regression automation build-out, and peak-period flex capacity (e.g., quarter close, year-end payroll). We'll propose the most cost-effective mix for your KPIs and risk profile.

Mirketa's security practice covers the full Oracle Fusion security lifecycle: role design using least-privilege principles, Segregation of Duties (SoD) reviews to prevent fraud and errors, audit support for SOX and HIPAA requirements, PII safeguards aligned to GDPR, and change control processes that maintain an auditable trail.

We conduct periodic role audits, provide compliance reporting as part of our governance framework, and flag security risks proactively in our monthly scorecards. Our team includes Oracle Identity Governance specialists for complex role remediation projects.

Break-fix support is reactive you call when something breaks and pay per incident. Oracle Fusion managed support from Mirketa is proactive and comprehensive: it includes a dedicated team, defined SLAs, quarterly release readiness, enhancement delivery, governance reporting, and continuous improvement sprints.

Managed services prevent issues rather than just fixing them. Our observability layer monitors integrations and system health proactively, and our KEDB (Known Error Database) ensures recurring issues are resolved permanently rather than repeatedly patched.

Yes. By shifting routine support and enhancement work offshore while keeping critical incident response onshore, Mirketa typically reduces total support costs by 30–50% compared to a fully onshore in-house team. You also eliminate hiring, training, and retention overhead which is significant given the Oracle Fusion talent shortage.

Monthly KPI scorecards make the cost-to-value ratio transparent. We can provide a cost-savings assessment based on your current team structure and support volumes contact us to schedule a 15-minute discovery call.

Yes. Mirketa has a structured transition methodology for taking over Oracle Fusion support from existing vendors or internal teams. The process includes: environment documentation and knowledge transfer, ITSM migration or setup, playbook creation, team introductions, and a parallel-run period to ensure continuity.

Standard transitions take 2–4 weeks. For urgent situations expiring contracts, vendor exit we can accelerate to 1–2 weeks with a dedicated transition squad. We've successfully transitioned over 30 Oracle Fusion environments from other vendors and internal teams.